Customer Service or Hospitality Work Skills Package

Our carefully tailored Work Skills Package for roles within the Customer Service or Hospitality industry, bundles key courses and qualifications which will be of interest to an employer when applying for work that is customer facing:
  • Literacy - good literacy skills are essential in all areas of customer correspondence and achieve a National Certificate in Adult Literacy qualification
  • Numeracy - essential for working with money or creating invoices and achieve a National Certificate in Adult Numeracy qualification
  • ECDL Essentials/Extra – good knowledge of Microsoft Office applications are essential when working in any customer service role and achieve the nationally recognised ECDL qualification
  • Choose either First Aid or Health & Safety at Work or Basic Food Hygiene – enhance your employment skills further by then completing either a basic First Aid course, Basic Food Hygiene certificate or a basic Health & Safety at Work one day course

Progression opportunities once in work...

NVQ in Customer Service - Once you have found a job why not progress your skills further by completing an NVQ to demonstrate to your employer and future employers that you have the skills needed in this area. Most employers will insist that you undertake a qualification in this area to demonstrate your knowledge and skills within your role. You can also undertake an NVQ if you find voluntary work; this can sometimes be the key to getting a permanent position with the employer. If you are interested in progressing onto an NVQ we will contact your new employer on your behalf, and we will commit to giving you this opportunity when you learn with us.

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Handpicked Courses

  • 1. An Inside Job: Meeting Internal Customer Needs

  • 2. Essentials of managing performance

  • 3. Building Blocks for e-Business

  • 4. Cash Accounting for the Small Rural Business

  • 5. Health & safety for employees

Book a course with us today

Call: 01943 86 58 82